Return Policy
Returns
Thank you so much for shopping at Belapemo! We are so excited you are interested in our products, services, events and classes. Although, we hope you will love whatever it is you would like to purchase, please know we are always here to assist if something has changed.
Product Returns
Please contact us for all items you would like to return to ensure it is available for a return. If yes, you have 7 calendar days to return an item from the date you received it after you have received a pre-approval email.
Please note to be eligible for a return, your item must be unused and in the same condition that you received it. If an item was damaged in the shipping routes, please note we need to be notified the day of the delivery and pictures are needed to be submitted to the shipping company.
Product Refunds
Once we receive your item, we will check it and notify you via email that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 10-14 days, depending on your card issuer’s policies.
Product Shipping
You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs are nonrefundable.
Damaged Products
Do not delay! Please notify us immediately or within 12 hours of receiving the damaged merchandise. Take pictures of the box and the product and email us at [email protected]. For these types of returns, we need to notify the delivery company immediately.
How To Return Your Item
The first step in the return is for you to contact us. You send us an email to [email protected]. We will guide you on the process and provide you an email with all the details on where to send it.
Items Not Eligible For Return/Refunds
Downloadable audio, video, seminars, workshops, events, tele-classes/Online classes, sessions are not eligible for refunds or returns.
Sale Items
Sale items are not eligible for returns/refunds.
In-Person Classes
You can cancel your registration for a class, event, seminar, or workshop at anytime prior to the start of the class, if you have not paid by contacting us at [email protected].
If you have paid already for the class and you would like to cancel prior the start of the class, please note you are welcome to cancel.
Please note the refund of the class is based on the following schedule below.
– 30 days or more prior to the first day of class – A refund is available minus a 20 percent fee administration and credit card/wire/Paypal fees.
– 15 days- 29 days prior to the first day of class – A refund of 50% class fee is available
– Less than 14 days prior to the first day of class – No Refund available
Did you know majority of the classes have audio or video available and the option to be online may also be available? Contact us to learn more.
Online/Virtual Classes & Sessions
*Please note: There are no refunds on any online classes and no-refunds for any downloadable classes.
Private and Group Sessions are non-refundable.
Disclaimer
As much as we hope each client will find all our services to be a contribution, each client is different and will have their own unique choices and experiences. Therefore, there are no guarantees offered for any of the classes or sessions.
Contact Us
If you have any questions on how to return your item to us, you can reach us at:
Belapemo
